Help Centre
FAQ's
Buying Sentai
Payment information
Delivery information
Getting Started
Sentai Setup
Sentai Devices
Introduce Sentai to your loved ones
How To's
How to set up reminders
How to set up medication
How to set up Check In feature
How to use shopping feature
How to use voice features
How to set up Alexa
How to call for help
FAQ's
General FAQ's
Companion App Activity Feed FAQ's
Getting Help FAQs
Medication FAQ's
Reminders FAQ's
Shopping FAQ's
Voice FAQ’s
Contact Us
Back to home
Help Centre
FAQ's
Buying Sentai
Payment information
Delivery information
Getting Started
Sentai Setup
Sentai Devices
Introduce Sentai to your loved ones
How To's
How to set up reminders
How to set up medication
How to set up Check In feature
How to use shopping feature
How to use voice features
How to set up Alexa
How to call for help
FAQ's
General FAQ's
Companion App Activity Feed FAQ's
Getting Help FAQs
Medication FAQ's
Reminders FAQ's
Shopping FAQ's
Voice FAQ’s
Contact Us
FAQ's
Frequently Asked Questions.
General FAQ's
Why can't I see the Sentai app in full screen?
How do I set up my Sentai clicker, sensor and hub?
How do I cancel my subscription if circumstances change?
How do I link my relatives and/or carers to my account, so they can see my activity feed in their mobile app?
How to change Wi-Fi details when you set up Sentai.
I've selected Smartlife in my device WiFi settings, but it says no connection.
Will I need to access the main Sentai users account on the mobile app after the initial setup?
What should I do if I am using an iPhone with iOS 15 and cannot click on the link in the email to verify my account?
How do I lower the keyboard on my mobile device when using the companion App?
Why didn't I receive the verification code email?
Why do you need to know my location for setup?
The tape on the clicker has broken in half.
Why do I get an error that the hub cannot connect?
Do I need to do anything before I start Sentai setup?
How do I link to skills?
What's the Sentai sensor?
What's the Sentai button skill?
Why do I need to link to skills?
Why do I need to link to a Routine?
What's the Sentai Connect skill?
How do I link to a Routine?
What's the Sentai hub?
How do I set up a second Alexa device?
What's the Sentai clicker?
See more
Companion App Activity Feed FAQ's
What is 'shopping'?
How do I know if my loved one has woken up or not?
What's medication confirmation?
What is 'up & about'?
What is the difference between the upcoming, done and all tabs?
See more
Getting Help FAQs
Will my relatives and/or carers be updated with what has happened?
How do I trigger notifications to relatives and carers?
What should I do if I need help?
Will my relatives and/or carers be told if I can't get to the phone if they call me?
What questions will Sentai ask me when I need help?
See more
Medication FAQ's
How do I edit Medication?
How do I remove Medication?
How will Sentai know when to give medication reminders?
What if medications are for the foreseeable future and there is no end date?
What if there are additional requirements like take with food?
How do I add how much medication needs to be taken?
What happens if there is no response to med confirmation?
Can I add medications that are starting in the future?
Does Sentai ask if medication has been taken?
Will I be informed if meds have been taken?
Should I add the type of medication and their name?
See more
Reminders FAQ's
What kind of reminders can I add?
How do I edit reminders?
What information do I need to include in reminders?
How do I remove reminders?
Shopping FAQ's
Will other relatives and/or carers know when I buy shopping?
Can I name things that are complicated and long?
Do I need to be specific about shopping items?
Voice FAQ’s
Why does Sentai sometimes ask me to give yes/no answers?
